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booking terms and conditions

The terms below apply to your booking if you book from 01 January 2022.  

What these terms cover:  when you make a booking with us via our digital channels (such as our website, mobile site or app) or via telephone, including any booking you make via a third party booking agent, these terms and conditions will apply.  You will see your booking referred to as a flexible rate or non-refundable rate and/or a booking of Extras. All of these types of bookings are covered by these terms.  When you make a booking on our digital channels you will be asked to click “I accept” and you will not be able to complete your booking if you do not do this; clicking “I accept” confirms that you accept these terms.  For your own benefit and protection you should read these terms carefully before making a booking.  If you do not understand any point please ask us for further information.

If you have a question in relation to your booking or these terms please visit our website www.princellewelyn.co.uk and click on the “Contact Us” link. We will respond to you as quickly as we can and normally within 5 working days.

A)  Making a booking and identification required on arrival at the hotel

  1. Please follow the directions on our website, mobile site or as advised to you via telephone to make a booking.

  2. We will issue you with a confirmation number when a booking has been made. The confirmation number is proof that we have accepted your booking. No booking shall be binding on Prince Llewelyn Hotel until we issue you with a confirmation number.

  3. Your booking is not transferable. You cannot transfer or resell your booking (in whole or in part) or advertise or otherwise offer any Prince Llewelyn Hotel room for sale and if you do transfer or resell (or attempt to transfer or resell) your booking then we may terminate your booking and retain any money paid to us for such booking. Any bookings resold or transferred may not be honoured and we accept no liability in respect of this. We may also refuse to take any future bookings from you.

  4. You must ensure that the name on a booking is correct at the time of booking as we will not change the name on the booking afterwards.

  5. You are responsible for ensuring that each person who stays at the hotel under your booking, even if you make a booking for someone else’s benefit and don’t stay yourself, complies with these terms.

  6. You must be aged 18 years or over to make a booking with us and you must be aged 18 years or over to stay alone. If a guest arrives at the hotel and is under 18 years of age the guest will not be permitted to stay alone. We may require photo identification (a driver’s licence or passport) as proof of age and if the guest is unable to present this to the satisfaction of the hotel we may terminate your booking without refund.

  7. You must be able to show photo identification (a driver’s licence, passport or national ID card) and a valid credit or debit card if you are paying by cash for a pay on arrival or walk-in booking at Prince Llewelyn Hotel. If you are unable to produce this to the satisfaction of the hotel we may terminate your booking without refund.

  8. You must be able to show photo identification (a driver’s licence, passport or national ID card) or the credit or debit card used to make your booking if requested by Prince Llewelyn Hotel at any time. If you are unable to produce this to the satisfaction of the hotel we may terminate your booking without refund.

  9. On check in you will be required to present a credit or debit card in order for us to take a pre-authorisation, enabling you to run a tab system and order food, drinks or extras. This card will also be used for any post-stay charges, such as damage, smoking or other applicable charges we notify you about.

B) Payment

  1. The rate for each room is as published on our website, mobile site or third party booking agent (as applicable) at the time of your booking on that channel or in the case of a telephone to you at the time of booking.

  2. Room rates are per room per night and, subject to B7, are inclusive of VAT, unless we state otherwise.

  3. Any promotional rates or benefits available to Prince Llewelyn Hotel employees can only be used in accordance with the terms of such promotional rates or benefits. We reserve the right to terminate any booking made using a promotional rate or benefit not in accordance with these terms and to retain any money paid to us for such booking.

  4. All payments are due in full at the time of booking unless you are otherwise advised by us.

  5. Any bookings made through via telephone will be subject to an additional booking fee of £5.00. We will not refund the booking fee if you cancel your booking.

  6. If your booking is not payable in full at the time of booking, we require debit or credit card details to be provided at the time of booking and we will charge such payment card for the cost of the first night of the booking if you fail to arrive. You will need to pay on arrival and you must do so by using, in person only, the payment card which you used to make the booking or cash.  We do not accept payment over the telephone, by fax or by cheque.

  7. If your payment is not due in full at the time of booking and the rate of VAT changes between the date of your booking and the date of payment, we will be entitled to charge you (i) an additional amount to reflect any increased rate of VAT at the date of payment, or (ii) the same amount regardless of any reduced rate of VAT.

C) Cancellation, amendments, refunds and no shows

Cancellation

 

Standard rate bookings are flexible and refundable. You can cancel the entire booking, before midday 4 days prior to your scheduled arrival date by contacting us via email from the email address used to make the booking. You can email us at reception@princellewelyn.co.uk to confirm this cancellation. If you cancel within 4 days of arrival we will charge the first night of your stay for all applicable rooms which have been booked.

 

If you have already checked in, no refund will be made on any unused nights which have not been taken if you check out early.

 

Non-refundable bookings are at discounted rates, these bookings are not refundable in whole or in part. You can still cancel your booking via email or to our team on the phone if you are unable to use all or any part of it but we will not provide a refund on the room(s), any Extras purchased with the booking or any booking fee. If you have already checked in, no refund will be made on any unused nights which have not been taken if you check out early.

 

​Amendment

 

On standard rate bookings, amendments must be made by midday 4 days prior to your scheduled arrival date by calling our team directly or by sending an email to reception@princellewelyn.co.uk.

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Bookings are unable to be amended to a different type of rate (e.g. Non-refundable to Standard).

 

​In respect of Non-refundable rate bookings (but not in respect of Standard rate bookings) no amendments can be made.

 

​You can add any additional nights to your booking, subject to availability. Please be aware that you are only able to add nights after your original departure date. These additional nights will be at the prevailing rate at the time of the booking request and match the booking rate on the original booking. If you request the nights to be on a different rate to that of your current booking, a new booking will be made separate from your original booking.

 

​​No shows

​​

  1. If you do not arrive at the hotel on the scheduled date of arrival, you will be deemed to be a ‘no show’ and your booking will be cancelled.
     

  2. If your booking is a Standard Rate booking, you shall be charged 100% of the cost of the the booking including any Extras.  If your booking is a pay on arrival booking we will charge the payment card details provided at the time of booking.  If you have pre-paid for your booking and it is for multiple nights you may claim a refund for all nights other than the first night of the booking by contacting us within 4 days of the check in date. Some extras are non-refundable.
     

  3. If your booking is a Non-refundable booking you shall be charged 100% of the cost of the entire booking including any Extras.  If your booking is a pay on arrival booking we will charge the payment card details provided at the time of booking

 

​Refund process

​

Where a refund is payable in accordance with these terms, we will only make refunds in full and to the payment card that you used to make the booking.  If you cancel your booking before you check in, in accordance with these terms we will normally credit refunds within 10 working days of cancellation. If you shorten your booking during your stay in accordance with these terms we will normally credit refunds within 10 working days of the last day of the original booking. Your statutory rights are unaffected. You can find out more about your statutory rights by contacting the Citizens Advice Bureau or going to https://www.gov.uk/consumer-protection-rights.

​Cancellation by Prince Llewelyn Hotel 

 

  1. If you fail to pay us when you are required to do so or breach these terms we may cancel your booking with immediate effect on notice to you (including by email).
     

  2. If an event outside our reasonable control (as explained in paragraph J6 below) is reasonably likely to prevent us from performing your booking we may cancel your booking on notice to you (including by email) and will refund in full any payment made by you in respect of such booking to the payment card that you used to make the booking, including any extras.

D) Arrival, departure and relocation

  1. You can check in after 3pm on the scheduled date of arrival unless you purchase an early check-in with your booking or directly at the hotel, subject to availability.
     

  2. You must check-out before 10am on the scheduled date of departure unless you purchase a late check-out with your booking or directly at the hotel, subject to availability.  If you do not check out by 10am then we may charge you either:

    • A late check-out fee if your departure is after 10am but prior to the late checkout time.

    • The standard rate for one night’s stay for the applicable room(s).
       

  3. For more details see our extras page for more information.

E) Your stay – requirements of you and the other members of your booking

  1. Accessibility- we are unable to provide wheelchair accessible and limited mobility rooms.

  2. You must not exceed the maximum specified occupancy for the room type which you have booked.  The maximum occupancies are set out below.  You will need to speak directly to the hotel to confirm availability of cots and if they can be placed in your booked room.

  3. ​When you require a pull out bed for a second or third adult occupant, a supplement may apply. The supplement will be included in the rate quoted for the room when making a telephone booking. If you have booked online, an additional fee may be applicable.

  4. We do not permit people under the age of 18 to stay in our hotel alone.  You must not leave under 18s unattended in any rooms or public areas at any times.

  5. We will try to assist with any special requests but all room bookings are subject to availability.

  6. We will require you to move rooms if you make a booking or bookings to stay at a hotel for 28 or more days concurrently.  If you refuse to do so we may terminate your booking and retain any money paid to us for such booking.

  7. In making a booking you agree to not use the Prince Llewelyn Hotel or its facilities to conduct any commercial activity or activity that seeks to gain profit without prior written consent. We may terminate your booking and retain any money paid to us for such booking if we believe that you are in breach of this provision.

  8. Smoking is not permitted other than in designated smoking areas outside the hotel.  You must not smoke in any of our rooms or public areas, or interfere with our fire detection system or with any emergency equipment.  If you do so we may terminate your booking and reserve our rights to take any further action.  We may either (at our sole discretion) request the immediate re-payment of our reasonable costs during your stay, charge the payment card details provided at the time of booking or instruct a third party to contact you after your stay to recover our reasonable costs.  The reasonable costs we incur if you smoke in our hotel are likely to include costs for specialist cleaning, repair or replacement of damage by you to our property, the cost of the room for any period it is unusable and our administration expenses.  If you request it we will send a breakdown of these costs to the address used for the booking.

  9. You must not bring any potentially hazardous or otherwise dangerous items on to our premises.

  10. You must not damage or interfere with any items belonging to us. If you do so we may terminate your booking.  You must bring any damage to our hotel or property to our immediate attention. We may either (at our sole discretion) request the immediate re-payment of our reasonable costs during your stay, charge the payment card details provided at the time of booking or instruct a third party to contact you after your stay to recover the reasonable costs for any repair, replacement or specialist cleaning we incur if you damage our hotel or property.  If you request it we will send a breakdown of these costs to the address used for the booking.

  11. Cooking equipment including but not limited to microwave ovens, fridges, deep fat fryers and toasters must not be operated by you in the hotel.

  12. You must not cause any disturbance to any other guests or our team including but not limited to noise disturbance.

  13. All room keys must be returned to us on check-out.  If you don’t do this we may charge you for a replacement key or lock as required.  In the event that a key is not returned after check-out we request you to contact the hotel to make arrangement for keys to be returned.

  14. If you do not comply with any of paragraphs E2 to E12 when staying at our hotel we may terminate your booking and require you to leave the hotel immediately and may retain any money paid to us for such booking.  If we consider your non-compliance to be sufficiently serious we may not accept any future reservations from you and/or not allow you entry to or accommodation at our hotel.

  15. Your responsibility: If you or any member of your booking causes damage or loss of any kind to us or any other guests, including but not limited to as described in paragraph E8 (Smoking) above, you will be responsible for that damage or loss and you as the person who made the booking will be required to pay the costs, including but not limited to those described in this section E.

  16. If we are entitled to recover costs or other sums of money from you under this section E we may (at our sole discretion) charge the payment card details provided at the time of booking.

F)  Extras

  1. We offer breakfast and other items as extras. The room rate excludes any extras unless we expressly agree with you otherwise as part of your booking.

  2. You may purchase extras during the booking process or during your stay.

  3. Extras may be purchased after you have made a booking via our team. You can do this via telephone or email. You can also purchase extras directly at the hotel.

  4. Extras are always subject to availability.

  5. If you have ordered any food & beverage extras with your booking and these are unavailable upon arrival at the hotel we will refund you the price paid by you for those extras.

  6. Food & beverage extras are refundable in accordance with these terms only.  All other extras, are non-refundable at any time.

  7. We will not transfer extras to another booking and extras cannot be cancelled unless the related booking is cancelled and refunded.  Please refer to section C above for more detail on cancellation and when Extras may be refunded.

G) Pets and other animals

  1. Well-behaved pets are welcome, subject to you paying the appropriate per pet supplement.

  2. If you have purchased an extra to accommodate a pet or pets you may bring such pet(s) into the hotel.  Guide dogs, assistance dogs and hearing dogs may be brought into the hotel free of charge; please notify the hotel in advance that you are intending to bring such dog(s) with you.  Except as set out in this paragraph, pets and other animals or insects are not permitted in the Prince Llewelyn Hotel.

  3. Please keep all dogs on a lead when on the premises. While we appreciate your dogs may be friendly and well trained, some of our guests may not be as comfortable around animals.

  4. Pets are to be kept under control at all times.

  5. Please ensure your pet is covered by appropriate third party liability insurance in case of damage / injury to other (or our) property or persons.

  6. If we, in our sole and reasonable discretion, consider your pet to be to be causing a nuisance, harm or threat to anyone or anything, or to be likely to do so, we may ask you to remove your pet from the premises (without refund or compensation) or we may have it removed off-location at your expense.

  7. If one of our team members has a need to visit your room (e.g. if you have requested maintenance or similar) you must take your pet(s) out of the room while these visits take place and comply with any specific instructions provided to you.

  8. We welcome well behaved pets in the bar areas but if they cause disturbance or discomfort to other guests we may have to request you leave or relocate to another area.

  9. You must not leave pets or other animals unattended in any rooms or public areas.

H) Car parking

  1. Car parking is not available at Prince Llewelyn Hotel. 

  2. The car parking facilities nearby are provided or managed by a third party provider and if you decide to use this car parking, you will enter into an agreement with the third party provider and not Prince Llewelyn Hotel.  We strongly advise that you read the third party provider’s terms as displayed at the car park before parking your car.

  3. We shall not be liable in any circumstances for any loss or damage to vehicles you bring to the hotel or any property left in them.

I)  Vouchers (credit, gift or discount), discounts or promotions

  1. We may give you credit vouchers in certain circumstances.  You can use an credit voucher for bookings of rooms and extras, or for administrative charges.  Any bookings that are paid for either in part or full using an credit voucher must be paid for in advance regardless of room rate.

  2. A credit voucher is valid for 6 months from the date of issue unless otherwise stated.  When it expires we will automatically delete it for future use.

  3. Credit vouchers have a customer-specific code and can only be used by the person to whom they are issued and are not transferable.  We may cancel any credit vouchers that are used in breach of these terms; for example we may cancel credit vouchers if you sell (or attempt to sell) these to a third party including but not limited to on an internet message board, bargains website or other internet exchange or auction site.

  4. We will not reimburse credit vouchers for cash.

  5. We may cancel or change credit vouchers at any time, in which case we will notify you via the contact information you provide to us when you make your booking.  We will give you a reasonable amount of time to use any credit vouchers if we decide to cancel them.

  6. If you cancel a booking made using credit voucher and are entitled to a refund by using a standard rate, we will refund by issuing another credit voucher.

  7. Our total liability in respect of credit vouchers will be no greater than the total amount used in the booking.

  8. By entering a Promotion you agree to be bound by these terms and conditions along with any other Specific Rules which relate to a Promotion. Specific Rules might include entry instructions and any other specific details, rules or conditions relating to a particular Promotion, and might be published on our or our promotion partners' website, social media platforms, or may be found in any other media which features a Promotion. The Specific Rules will usually (but may not always) refer to these terms and conditions.

  9. Each Promotion will start immediately (i.e. as soon as it is first promoted), unless a later start date/time is specified. The closing date/time for a Promotion will be made clear in the Specific Rules or the relevant promotional materials. All times will be based on UK time.

  10. Each Promotion will be open to individuals who are UK resident and aged 18 or over unless the Specific Rules or other promotional materials or announcements specify a different geographic region or a different minimum age.

  11. To enter, follow the entry process for the relevant Promotion, which will usually be explained in the Specific Rules and/or promotional materials or announcements.

  12. There is no charge to enter a promotion but their may be a minimum requirement to enter.

  13. Unless the Specific Rules state otherwise, you will be responsible for all ancillary expenses in relation to the prize which aren't expressly included. So, the cost of food, drinks, travel, gratuities and so on will not be included unless they are expressly included in the prize description. You must ensure that you have sufficient financial resources to meet any financial commitments which you may incur in connection with the prize beyond those which are included as part of the prize (including meals and drinks).

  14. You will be responsible for any coronavirus requirements upon accepting the promotion.

  15. Any voucher issued by Prince LLewelyn Hotel cannot be used in conjunction with any other voucher or discount card. Only one discount can be applied to the total amount.

  16. Unless stated on the voucher, all vouchers issued will be valid for the term detailed on the voucher. No extension of the expiry date will be allowed.

  17. Vouchers are non-refundable nor interchangeable and cannot be exchanged for cash.

  18. Vouchers cannot be used to purchase another voucher. Vouchers cannot be resold or transferred.

  19. The management retains the right to reject any voucher that has been tampered with.

  20. We are not responsible if a voucher is lost, stolen, damaged or destroyed and no replacement will be provided in these circumstances.

  21. Vouchers must be redeemed in full, any unused balance remaining on the voucher cannot be carried over. No change will be given.

  22. The management reserves the right to amend these terms and conditions without prior notice

J) General

  1. We process your personal information in accordance with our Privacy Policy . Please take the time to read our Privacy Policy as it includes important terms which apply to you.  By providing personal information in connection with a booking you consent to such processing on behalf of you and each guest staying with us under such booking.

  2. Amendments to these terms: We reserve the right to change these terms from time to time and the terms applicable to your booking are those in force on the date of booking.  These terms apply from the date set out at the start of these terms. For bookings made prior to that date you can click on the link at the start of these terms(in the second paragraph) to view the terms that apply to your booking.

  3. Statutory Rights: If you are an individual consumer you have certain legal statutory rights.  If any of these terms conflict with a statutory right or the law changes and your statutory rights change, then the statutory rights will prevail over these terms. For more information on your statutory rights see https://www.gov.uk/consumer-protection-rights or call 03454 04 05 06 or contact your local Citizens’ Advice Bureau or Trading Standards office.

  4. Events Beyond our Reasonable Control:  We shall not be in breach of these terms or liable for any failure to perform any of our obligations in relation to your booking (such as the provision of room(s) and/or other products and/or services and/or Extras) due to any adverse event, act, omission or accident which happens which is beyond our reasonable control including but not limited to flood, earthquake, extreme adverse weather conditions, natural disasters, other acts of God, acts of terrorism, partial or full cancellation or delay of major public event, interruption or fire (except by way of our default) or failure of (except by way of our default) electric power, gas, water, or other utility service, plant machinery, computers, vehicles or any collapse of building structures.

  5. Complaints, Questions and Disputes:  If you wish to make a complaint or have a question regarding your booking please click here to contact us using the ‘Contact Us’ link on our website. We will respond to you as quickly as we can and normally within 5 working days.

  6. Our Liability:

  7. a) We will not be liable for any losses which are not caused by either a breach of these terms by us, our non-compliance with our duties under applicable legislation or our negligence.  We will also not be liable for any losses which were not foreseeable to both parties when the contract was formed.  Loss is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen for example if you discussed it with us during the booking process.

  8. b) We want to provide a safe and secure environment for your stay and where necessary we will take appropriate security measures.  Under the Hotel Proprietors’ Act 1956 (“Act”) we may be liable for loss or damage to your property while you are staying in our hotel.  Where the Act provides that our liability is capped at an amount, we will only be liable up to the maximum sums under the Act.  If an incident occurs during your stay resulting in the theft, loss or damage of your property we will carry out an internal investigation.  If we do not feel certain that your property was stolen, lost or damaged through any fault of ours, our team or agents our liability will be limited to the maximum sums under the Act and if an incident is referred to the Police and they draw the same conclusion as us this will also be evidence that our liability is limited to those maximums.

  9. c) In respect of all losses which are not subject to a maximum liability under the Act or are not covered by the Act, our total liability to you for any and all losses shall not exceed twice the total daily rate we charge you for your booking.  If your booking includes a number of different daily rates, the average rate will be used.

  10. d) We will not be liable in any circumstances for any loss or damage to vehicles you bring to the hotel or any property left in them regardless of where they are parked.

  11. e) Nothing in these terms will exclude or limit our liability for fraud or death or personal injury caused by our negligence or any other matter which it would be illegal for us to (or to attempt to) exclude or limit.

  12. Severability:  If any provision in these terms is found to be illegal, invalid or unenforceable in whole or in part then the provision will apply with whatever deletion or modification is necessary so that the provision is legal, valid and enforceable.  You and we intend that the legality, validity and enforceability of the remainder of these terms shall not be affected.

  13. Waiver:  Any failure by us to enforce our rights or remedies under these terms or otherwise or any delay in enforcing such rights or remedies shall not be construed as a waiver by us of those or any other rights or remedies.

  14. Third Party Rights: This contract is between you and us. No other person shall have any rights to enforce any of its terms.

  15. Law: These terms and any non-contractual obligations arising out of or in relation to these terms shall be governed by and will be interpreted in accordance with the law of England & Wales.  All disputes arising out of or relating to these terms or any non-contractual obligations arising out of or relating to these terms shall be submitted to the non-exclusive jurisdiction of the English courts save that you agree that we retain the right to bring proceedings against you for breach of these terms in your country of residence or any other relevant country.

K) Who we are

Bosworth Leisure Ltd (referred to as "Prince Llewelyn Hotel/we/our/us") sells rooms, tickets, events and extras via the website, via telephone and takes bookings direct at the hotel. We are a company registered in England and Wales under company number 13783944 and with our registered office at Prince Llewelyn Hotel, Smith Street, Beddgelert, Caernarfon, Gwynedd, LL55 4UU.​

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